Liquidity and Cash Management

ART has cash management capabilities for money market instruments, multicurrency, bank accounts, and cash/liquidity exposures. ART features real-time reports aggregating different type of cash flows grouped per time bucket and per currency for better liquidity and gap analysis.

Limit Management

ART provides tools to control limits and exposure. Different types of settlement and replacement limits can be configured ergonomically. Users can do pre-limit check, see the current credit limit, credit exposure and credit availability.

Real Time Position and P&L Monitoring

ART provides a personalized view for traders to monitor their positions and P&L. Traders can view their P&L across multiple books or include trades from different portfolios to create a custom view of their P&L and can custom-define aggregation methods used in the report. Liquidation method (FIFO to LIFO) can be changed dynamically to see the effect on their P&L in real-time.

Performance

ART is designed to handle high-volume, distributed processing capabilities have been tested to handle trading volumes of treasury groups of most corporates.

Straight-Through Processing

ART’s treasury functionality covers straight-through processing from deal entry, risk management, through to all processing related activities such as confirmation, settlement, and reconciliation through to accounting.

Mystery Shopper Management

Mystery Shoppers Management is a solution developed by Arowana for one of the world’s leading real estate company. This Real Estate Company invests and develops properties, provides property management services and engages in hospitality services.

Problem

This Real Estate Company which is also a Master developer, had developed Malls which were rented out to boutique outfits. With time the shop owners started facing maintenance issues which were reported to the Developer. The Developer then felt the need to develop a system which will manage all customer concerns thereby improving customer (shopper) satisfaction.
Arowana was called on to conduct a study, and develop a tracking system that will help the developer in effectively addressing all reported issues in a time bound manner. The Developers appointed staff would pose as shoppers (mystery shoppers) who would look out for possible issues with a view to rectify the situation in its nascent stage. They also would log in issues and see to it that the issues were getting rectified. This also helped the shoppers experience an ambience that would make them return to the mall repeatedly.
These shopping malls were truly world class, where even celebrities come to shop. The outlets were unique, globally well known brands which needed to maintain a certain class and reputation when it came to customer experience.
The Solution termed as “Mystery Shopper Management” system provided a mechanism for organizing, maintaining, and tracking the resolution of issues that cannot be resolved at the individual level at the retailers level. The approach consists of issue control mechanisms and a well-defined process that helps in identifying, addressing, and prioritizing issues in centralized and secure manner.

Key Features

• Online Shopper Registration and profile management.
• Create/ Amend Observations (Issues)
• Facility for Admin to moderate submitted observations
• Workflow functionality to channelize the observation between Agent (Shopper), Moderators and Department (Resolution owner)
• Resolution Tracking and Reporting.

Key Benefits

• Reduce noise so and focus on the real issues
• Observations being scrutinized and classified as Noise or Passed.
• Focus on real issues and reduce the number of issues.
• Track progress toward remediation.
• Track progress made toward fixing issues by evaluating each open issue and classifying it as fixed, in progress, noise, or passed
• Show positive results
• Classifying issues also helps in demonstrating commitment and showing positive results 

Technologies Used

• Microsoft ASP.NET 4.0 Framework
• Telerik Web Control Toolkit 2011
• Sql server 2008
• C#.Net
• Microsoft Enterprise Practices Library 4.0

 Process Flow