Arowana Spectrum

Arowana’s system development practice is geared to intelligently engage with the business, technology and the user focussed teams. The pure-play development team is highly experienced to work across solutions of varying platforms.
The Application Development services support businesses to see your strategies through to the end from conception to deployment of IT systems. The solution definition team work with every client in decision management process of Build vs. Buy vs align for every component that may be required. In scenarios where packaged software does not meet a business requirement, Arowana defines the end-to-end application development process and delivers a custom built and tested solution.

• Apply and customize proprietary and industry standard pre-defined methodologies and frameworks specific to an enterprise need
• Elicit, analyse & define the requirements and manage them across the development life cycle
• Make use of tools, technologies and frameworks to improve effectiveness of development process
• Design towards re-usability thus reducing cycle times and costs
• Customer centric program management to enable a productive PMO
• Maintain strong focus on product and process quality
• Share metrics across the lifecycle on time, cost and quality

Liquidity and Cash Management

ART has cash management capabilities for money market instruments, multicurrency, bank accounts, and cash/liquidity exposures. ART features real-time reports aggregating different type of cash flows grouped per time bucket and per currency for better liquidity and gap analysis.

Limit Management

ART provides tools to control limits and exposure. Different types of settlement and replacement limits can be configured ergonomically. Users can do pre-limit check, see the current credit limit, credit exposure and credit availability.

Real Time Position and P&L Monitoring

ART provides a personalized view for traders to monitor their positions and P&L. Traders can view their P&L across multiple books or include trades from different portfolios to create a custom view of their P&L and can custom-define aggregation methods used in the report. Liquidation method (FIFO to LIFO) can be changed dynamically to see the effect on their P&L in real-time.

Performance

ART is designed to handle high-volume, distributed processing capabilities have been tested to handle trading volumes of treasury groups of most corporates.

Straight-Through Processing

ART’s treasury functionality covers straight-through processing from deal entry, risk management, through to all processing related activities such as confirmation, settlement, and reconciliation through to accounting.

Arowana’s engagement model

Arowana’s engagement models are convenient, flexible and customer centric. These engagement models are designed keeping you in mind and covers the entire spectrum of our Services.

These Services include

1. Technology
2. Application Development and Management
3. Centers of Excellence

Arowana can handle the entire lifecycle of the product or solutions which will cover upgrades, warranty and long term support. We can enable 24 x 7 support on-site or from our well equipped off-shore development center.
Arowana has an excellent team of very skilled and competent staff that can render off-shore or on-site services and support which are at par with industry standards.

Arowana Engagement Models Include

Time and Materials 

You can specify the skills, and we will provide you with resources on a agreed rate. These resources will work for you either off-shore or on-site for a specified period.

 

 

Fixed Price and Time 

This is a well known and widely accepted model, where we sit together with you and arrive at an estimate based on the Scope of the project and the resources involved. The Full project life cycle management is handled by us with agreed upon milestones and deliveries. In this term Arowana will also commit to full cycle of testing , implementation, assist in global roll out and deliver full set of documentation.

Hybrid Model 

In Hybrid model, a combination of Time and Material is used along with Fixed Price/Time. This is very useful, especially where Organizations cannot allocate full time resources to work on the project. Our Analysts and Domain experts will study the requirement and translate it into a working solution.

 

Joint Development 

As the term suggests, Organizations can use our resources to develop products for them, so that both of us mutually benefit from the development. The Domain can be given by the Organizations. The Project can be initially implemented and established internally and then the Project can then be productized and commercially deployed in other organizations. We can establish a special purpose vehicle that can be jointly owned and operated, with an exit clause that is convenient and mutually acceptable. Arowana will be quite flexible and can help Organizations leverage their internal processes commercially and profit from the joint venture. The Special purpose vehicle is not a must and there can be many models of engagement, within this model itself, which can ensure smooth operations. We can arrive at a working relationship depending on the market conditions, risk appetite and focus areas that are important to Organizations that are willing to participate in such ventures. Come talk to us. We can establish a relationship that is ethical, viable, and fair to all parties concerned, secure and sustainable.

These models are so designed such that Organizations can reduce costs, get a superior returns on investments and obtain access to the latest technologies

Mystery Shopper Management

Mystery Shoppers Management is a solution developed by Arowana for one of the world’s leading real estate company. This Real Estate Company invests and develops properties, provides property management services and engages in hospitality services.

Problem

This Real Estate Company which is also a Master developer, had developed Malls which were rented out to boutique outfits. With time the shop owners started facing maintenance issues which were reported to the Developer. The Developer then felt the need to develop a system which will manage all customer concerns thereby improving customer (shopper) satisfaction.
Arowana was called on to conduct a study, and develop a tracking system that will help the developer in effectively addressing all reported issues in a time bound manner. The Developers appointed staff would pose as shoppers (mystery shoppers) who would look out for possible issues with a view to rectify the situation in its nascent stage. They also would log in issues and see to it that the issues were getting rectified. This also helped the shoppers experience an ambience that would make them return to the mall repeatedly.
These shopping malls were truly world class, where even celebrities come to shop. The outlets were unique, globally well known brands which needed to maintain a certain class and reputation when it came to customer experience.
The Solution termed as “Mystery Shopper Management” system provided a mechanism for organizing, maintaining, and tracking the resolution of issues that cannot be resolved at the individual level at the retailers level. The approach consists of issue control mechanisms and a well-defined process that helps in identifying, addressing, and prioritizing issues in centralized and secure manner.

Key Features

• Online Shopper Registration and profile management.
• Create/ Amend Observations (Issues)
• Facility for Admin to moderate submitted observations
• Workflow functionality to channelize the observation between Agent (Shopper), Moderators and Department (Resolution owner)
• Resolution Tracking and Reporting.

Key Benefits

• Reduce noise so and focus on the real issues
• Observations being scrutinized and classified as Noise or Passed.
• Focus on real issues and reduce the number of issues.
• Track progress toward remediation.
• Track progress made toward fixing issues by evaluating each open issue and classifying it as fixed, in progress, noise, or passed
• Show positive results
• Classifying issues also helps in demonstrating commitment and showing positive results 

Technologies Used

• Microsoft ASP.NET 4.0 Framework
• Telerik Web Control Toolkit 2011
• Sql server 2008
• C#.Net
• Microsoft Enterprise Practices Library 4.0

 Process Flow