Arowanites in Yamaloka

A comedy play directed by Prasanna Guled. Casting members of Arowana. What happens when a Kannadiga meets Yama who is a Kannadiga as well...

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Job openings at Arowana

 The following are the opening positions:-

Please refer and earn .

Referral fee is 500 USD for a position .
 

Position :Oracle Apps Technical consultant
·         5 + Experience on PL/SQL, Reports, Interfaces, Conversions, Extensions, Forms, Workflow, etc…
·         Exposure to modules - Financial / Manufacturing / Distribution / CRM / HRMS
·         Technical design and development in Oracle package - EBS using Oracle tools including PL/SQL, Oracle 6i, Oracle Fusion Middleware, Oracle 9iAS etc., to build RICE - Reports, Interfaces, Conversions, Extensions, Workflow, Forms etc.
·         Ability to conceptualize technical design options, identify the best option and complete the technical design specifications for the specific RICE objects based on specialization
·         Familiarity with Oracle suggested standards and approach for delivering the EBS work product - RICE
·         Experience on EBS architecture in specific business area - financials, SCM etc., as well as technical architecture
·         Analysis and issue resolution capabilities.
·         Producing quality deliverables as per the software standards (CMMI Standards)
·         Ability to communicate clearly with onsite team to understand and capture the requirements accurately; support during the testing and acceptance process etc.,
·         Ability to lead discussions with onsite business and technical consultants to clarify the functional specifications, build technical design requirements and explain the options clearly
·         Should be able to lead a small team of BTAs to build and deliver RICE objects as per agreed design specifications and time schedule
·         Should possess excellent communication & interpersonal skills
·         Ability to build network and maintain good relationship with peers, team members and project leadership - Ability to relate and deploy innovations on projects, as best possible
·         Functional business process flow knowledge in select areas which he specializes
·         Industry knowledge will be an added advantage.
·         Exposure to onsite-offshore delivery model
·         Should be able to travel any where

Oracle HRMS  Techno  Functional Consultant / Hrms  Technical Consultant

·         Experience in Oracle Applications ERP HRMS
·         Strong conceptualization skills - with base appreciation of functional processes
·         Deep product knowledge accumulated with involvement in on-site implementation of Oracle Applications ERP
·         Diverse domain knowledge at an appropriate level and strong ability to gauge the dynamics within a short time to relate the solution offerings in a proper perspective and communicate the requirements effectively to functional team for effective solution configuration
·         Ability to assimilate new functional processes and product features and translate them into concrete solutions and cascade to the delivery team through training, etc.
·         Worked on Core HR, Oracle Talent Management, Compensation Work Bench, Self Service Human Resources and iRecruitment modules
·         Ability to relate client requirements to Oracle Applications ERP solution in interaction with client business and Deloitte functional team
·         Excellent presentation, documentation (deliverables), and communication skills
·         Sound functional and business process conceptual skills
·         Good verbal and written communication skills
·         Self-initiative and learning motive
·         Ability to absorb and assimilate diverse domain parameters and relate them to the solution on hand
·         Appreciation of IT knowledge and relate them to context in solution presentation instances
·         Perseverance and positive attitude to put in extended hours of work, when required
·         Ability to work to plan and meet timelines; should be responsive
·         Team worker
·         Should be able to travel any where

Oracle apps Project Manager
·         BS Degree in Computer Science or equivalent. Master’s degree  in computer science or business administration is preferred
·         BS/MS Business, Project Management Professional (PMP) Certification
·         7-10 years’ experience in project management. 3-5 years managing Oracle EBS implementation of upgrade Oracle applications R12 and functional skills/experience. Must have minimum one lifecycle roll out experience
·         Ability to manage technical and functional Oracle Applications staff
·         Expert proficiency in Microsoft Project and other project management tools
·         High level of business and financial acumen, with proven ability to manage scope and budget
·         Ability to meet tight implementation schedules.
·         Strong technical, analytical, troubleshooting and problem solving abilities
·         Effective organization and time management skills, with ability to work under pressure and adhere to deadlines
·         Excellent written, verbal, and interpersonal communication skills. Very comfortable in executive communication
·         Experience in Roll outs, Consolidations and Conversions
·         Proven skills in Integration, migration, Data consolidation and conversion.
·         Experience with Oracle ERP implementation Methodologies including Accelerate, and Resource Management practices and Change Management techniques
·         Extensive experience in supporting and implementing out of the box and custom solutions on Oracle Applications
·         Requires strong functional knowledge of Supply Chain and Asset Management
·         Collects information and completes Gap-Fit analysis to identify best solution(s)
·         Develops general implementation plan and schedule needed for business case. Develops project team concept and personnel requirements. Works with vendors, partners (both internal and external) to develop implementation and support budget
·         Works with stakeholders to build business case and presentation materials needed for project approval using existing templates
·         Completes detailed project blueprint, including interfaces and data migration plan
·         Project Manager for implementation
·         Project planning and controlling (scope, schedule, cost, risk & opportunity management)
·         On-going communications to team and project stakeholders
·         Develops key user training plan and documentation
·         Should  be able to travel any where .

Oracle HRMS Technical Consultant
·         Should put in a minimum of 5 years post qualification experience (SA level) and over 7 years (AM and Manager level) with experience in implementation of Oracle Applications ERP packages on site, as well as remote functional support. Candidates with line experience in functional jobs, such as production planning, materials management, logistics planning, finance and audit, etc.
·         Techno‐functional profile with domain experience and at least 5 years of experience in Oracle HRMS and Payroll Applications implementation and Support.
·         The person should also have expertise of PL/SQL, Fast Formula, AME and workflows. The role involves 65% of technical work and 35% of functional work.
·         The Technical Consultant to cover Forms, Workflow, Conversions, AME, Alerts, Discoverer etc.
·         Expertise in RICE Components developments
·         Need excellent expertise in PL/SQL
·         Should have worked on many of the following Interfaces, Conversions, APIs, Form customizations (Not Necessary), Form-reports, Oracle Workflow
·         Good at Java programming and exposure to AD Framework preferred.
·         Knowledge of using AIM Methodology development
·         Responsibilities
·         Designs, develops, tests, and implements configurable components for OAB/OSB, Payroll, Oracle Time and Labor, Self-Service as required
·         Designs, develops, tests, implements and supports system interfaces/ conversions as required. Should take ownership of code being developed by self and team
·         Assist users with Application issues including training. Should take lead in Open Enrollment & Year End and other critical activities.
·         Take initiative and works hard.
·         Business process analysis skills, Eye for accurate documentation and on the job learning skills
·         Should be able to travel any where.

OBIA consultant
·         Should have 5 + years of experience .
·         Detailed knowledge, understanding and experience of OBIEE 11g and OBIA with ability to develop customized OBIEE solutions, and extend BI Apps solutions
·          Experience of Presentation catalogue Administration & Configuration and development dashboards and answers report
·          Experience of RPD Administration & development using the OBIEE Administration tool set
·          Experience of Informatica ETL Administration & Development
·          Experience of Data Warehouse Console (DAC) Administration & Configuration
·          Experience of designing and implementing BI Security
·          Good Dimensional Modeling skills
·          Experience of implementing OBIEE/OBIA for the Oracle eBusiness Suite.
·         Should be able to travel anywhere .

Arowana Consulting- Focusing on Futuristic technologies

Arowana was established with the motto of empowering technology to enable businesses thriving in future. Arowana is purely focused on providing holistic solutions for IT services across Banking, Healthcare, Aviation, Financials, Public sector and Telecom industries. It provides highly professional, bespoke and technologically advanced solutions including ERP projects. Application development, application support, managed services, banking business solutions, infrastructure designing, security services and consulting projects

Arowana Consulting was established back in 2006 as an emerging IT services and products provider. Technology has advanced a lot and is still speedily advancing towards future trends. In order to survive the futuristic and technological world, companies would need to fully optimize themselves according to the latest trends. Arowana believes that the sooner, the better. Those companies, who have adopted latest technological techniques already, are on the road to success. Cloud computing, mobility, big data analytics, social media and virtualization are the technology of future. Arowana specializes in all of the current and future technologies that would bring big change.

With highly creative and innovative managers and directors, Arowana sees itself a vibrant company that can help businesses to dramatically increase their revenue, customer base and retention. No matter in which niche your business deals in, Arowana can engineer new bespoke products and solutions for you. Businesses who are already dealing with Arowana are getting niche services with easy adoption of new technologies, standardizing business processes, increasing agility and costs reduction. Below are some notable services from Arowana Consulting.

Mobility Services
Arowana Consulting holds the pleasure of developing one of the top notch mobile applications. It has dedicated Application department which has highly experienced and talented app developers specializing in iPhone, Android, Blackberry and Windows Mobile. All of the apps developed by Arowana Consulting are cross platform supported with full in future back up.

Big Data Analytics
All of the bulk data piling up at the backend of businesses are like unexplored gold mines. Arowana always see potential in things, it can help businesses with great business opportunities through analyzing bulk data as well as making it informational and lead generator.

Business Intelligence
Previously, business intelligence was a concept out of this world, but business intelligence is growing up real fast. According to Oracle, 90 percent of world’s data has been created in the last two years; still most of it is unstructured. It is predicted that this data is set to grow 50 fold by 2020. Keeping in view this fact, businesses would need to run themselves intelligently. Arowana specializes in Oracle’s business intelligence tools and help businesses to grow more intelligent.

Cloud Computing
Cloud computing was a fantasy just a couple of years ago, however, it has become one of the most important thing for businesses. Arowana provides highly reliable, failsafe and secure cloud computing services that follows the highest standards set.

Enterprise Performance Management
Following Oracle’s solutions, Arowana has specialized itself in management of enterprise performance. Arowana’s Hyperion Practice helps organizations to achieve heights of excellence through perfect standardization of optimized management processes, while also contributing to existing investments in ERP and other enterprise applications.

Arowana consulting ARS

ARS(Automated reconciliation system)

Industries like Telecom and other similar industries with large client bases, offer their client multiple payment options through various channels. These payments flow into the accounts held in various banks. Multiple payment options is a convenience demanded by the customers and more flexible the payment options are, the prospects of retaining the customer and realizing the funds becomes easier, smoothening the overall business cycle.

However difficulties crops up in reconciliation. The transaction systems have to be reconciled with the bank statements. In turn the Bank statements need to be reconciled with the General Ledger.

 

Feature of ARS

• Flexible, scalable that can be tailor made across verticals. Very useful in Telecom/ Insurance/ Banks & Businesses with large client bases.
• Can handle data from disparate systems and bank statements in multiple formats. Data can be brought in from Payment Gateways/ Collection accounts/ Pooled accounts/ Current accounts, deposit accounts and from ERP systems.
• Ability to reconcile reconciliation in a multi-pronged manner – Between two systems or multiple systems.
• Auto match/ Manual/ Force Matching
• Matching of Single Entry/ Multiple Entries.
• Speedy implementation.
• Flexible enough to handle multiple transactions and users at any single point of time.
• Interface with existing and future versions of required modules of Oracle ERP.
• MIS reports as required, for analysis and planning. 

Benefits Of ARS

• Speedy Implementation.
• Scalable and can be customized to suit the business model of any organization.
• Exhaustive MIS facilities.
• Will lead to better utilization of funds and customer service

ARS Technology Stack

• A web based solution to enable automation of bank reconciliation business functions.
• This application will be accessible to the users from within or outside the company over LAN/WAN.
• Proposed solution will adhere to the defined security policies as per Industry practices.
• The proposed system will be a Dot Net based three tiered web architecture. The application will be scalable to handle volume of data. The system can support Windows or Forms based authentication. The system will support Auditing of transactions, logging and Encryption.

Arowana Consulting isecurity

isecurity
Security continues to be a critical area for organizations and the importance attached to security will continue to increase due to increased awareness of the threat perception and the impact of any such incident on business and reputation.
iSecurity is a solution developed by Arowana for a major Middle East Airline’s Corporate security Department.
Problem
The Airline’s Corporate Security was managing and maintaining every employee’s access request to various classified zones, issuance on ID card, CAR Stickers, Airport pass and even Apartment keys in Excel sheets. They wanted to automate this process and create a fool proof and failsafe method to automate the procedure in order to manage their security access with HR system integration. This was required to satisfy key audit concerns and to manage access controls which are related to roles, responsibilities and grades.
Arowana was called in to study and develop a web based automated system which will meet the needs of the Airline. iSecurity was expected to deliver superior control and compliance with security regulations to maintain and organize security related access and protocols of all employees in an efficient way.
The key business needs can be categorized as

•     Building key maintenance module that integrates with facility management system for master information.

•     Facilitate corporate employees/ contractors to submit Car parking sticker requests; through Oracle EBS suite self service.

•     Automate ID card request generation for new employees once recruitment process completed.

•     Facilitate corporate employee to submit ID card request on behalf of new contractors; through Oracle EBIS suite self service.

•     Facilitate corporate employees/ contractors to submit Airport pass request sticker requests; through Oracle EBIS suite self service.

Benefits Of isecurity

• A web based paperless system which will minimize manual process
• Compliant with security and audit requirements
• Up to date real time online reports for management to review
• Better control on access provided to users
• Sending alerts to employee as well as the security department administrator on expiry of ID cards/passes/car park stickers, notification to the employees/occupant to vacate the company provided premises within the stipulated time based on event such as end of service/termination.
• Helps audit and maintain staff access to multiple Internal/External facilities
• Facility Key Inventory management
• Role based application access eligibility and Restrictions

isecurity Technology

The Development is done in OAF (Oracle Application Framework) platform. The OAF stack comprises of underlying technologies like UIX and BC4J that respectively form the core of the view and model layers.

Bangalore Centre for Excellence

Bangalore Centre for Excellence is home to development teams concentrating on
The offshore centre also is fully equipped to provide remote support 24 x 7 to all products and solutions, implemented and developed by us.
Additionally we also provide consultancy, solutions and services in various emerging technologies such as

Arowana Consulting iSTYLE

Many Organizations require their employees to wear uniforms. For example in the Airline Industry there are uniforms for Cockpit Crew, Cabin Crew and Ground staff.
UMS is a web based application, which enables employees to directly connect with the uniform store. UMS also enables the Uniform store to directly service all requests from the employees. Based on eligibility and cadre, the Uniform store manages the issue, Re-ordering, Receiving, storing and distribution of uniforms for all relevant users across different departments.
Uniform Management System is an interface between user and the store manager, where the user places order online and the store manager reviews the orders and actions the request without delay. The module keeps track of every activity related to the preferred lifecycle of a uniform for a particular employee, from the ordering of a new set to resizing and replacement in case of damage or expiry of the uniform.
It integrates with various modules of the ERP system, such as Accounts Payable, Budgetary Control and HR System to streamline distribution and maintain controls. Uniform management system will help to maintain the uniform store achieve better efficiencies in distribution, Management of Uniform inventory, improve Service Quality Levels and achieve overall cost reductions.

For the Organization:

• Maintain Standards – Centralized Controls on Quality, vendors and distribution
• Maintain records of Uniform distribution to all users as per their eligibility and nature of their roles.
• Quality MIS can be provided to Management.
• Improved efficiencies and cost reductions.

For the Users

• Web and smart phone enabled access for logging requests
• As the store will maintain all measurements, multiple visits will not be needed.
• Distribute uniform to all uniform users when mass change applies to uniform sets.
• Facilitate the uniform user to avail additional uniforms.
• Purchase additional uniform with salary deduction
• Replace uniforms which got damaged on duty
• Replace uniforms which got damaged by Laundry Service
• Facilitates Uniform store to raise one time uniform sets to employees (on special events)
• Bring approval process to control additional/ special uniform requests.
• Control uniform distribution within defined budget
• Auto inventory control on uniform issuance and returns
• Complete uniform inventory report from day one for any uniform employee.

Technology:

The application is developed to work seamlessly and is platform independent. It can integrate with multiple applications like ERP systems. Popular versions are built in Oracle Application Framework. The OAF stack is comprised of underlying technologies like UIX and BC4J that respectively form the core of the view and model layers. It includes Application Object Library (AOL) that provides common E-BS artifacts such as menus, functions, messages, profiles, flex fields and attachments, etc. We also have a version in ASP Dot Net.

Arowana’s engagement model

Arowana’s engagement models are convenient, flexible and customer centric. These engagement models are designed keeping you in mind and covers the entire spectrum of our Services.

These Services include

1. Technology
2. Application Development and Management
3. Centers of Excellence

Arowana can handle the entire lifecycle of the product or solutions which will cover upgrades, warranty and long term support. We can enable 24 x 7 support on-site or from our well equipped off-shore development center.
Arowana has an excellent team of very skilled and competent staff that can render off-shore or on-site services and support which are at par with industry standards.

Arowana Engagement Models Include

Time and Materials 

You can specify the skills, and we will provide you with resources on a agreed rate. These resources will work for you either off-shore or on-site for a specified period.

 

 

Fixed Price and Time 

This is a well known and widely accepted model, where we sit together with you and arrive at an estimate based on the Scope of the project and the resources involved. The Full project life cycle management is handled by us with agreed upon milestones and deliveries. In this term Arowana will also commit to full cycle of testing , implementation, assist in global roll out and deliver full set of documentation.

Hybrid Model 

In Hybrid model, a combination of Time and Material is used along with Fixed Price/Time. This is very useful, especially where Organizations cannot allocate full time resources to work on the project. Our Analysts and Domain experts will study the requirement and translate it into a working solution.

 

Joint Development 

As the term suggests, Organizations can use our resources to develop products for them, so that both of us mutually benefit from the development. The Domain can be given by the Organizations. The Project can be initially implemented and established internally and then the Project can then be productized and commercially deployed in other organizations. We can establish a special purpose vehicle that can be jointly owned and operated, with an exit clause that is convenient and mutually acceptable. Arowana will be quite flexible and can help Organizations leverage their internal processes commercially and profit from the joint venture. The Special purpose vehicle is not a must and there can be many models of engagement, within this model itself, which can ensure smooth operations. We can arrive at a working relationship depending on the market conditions, risk appetite and focus areas that are important to Organizations that are willing to participate in such ventures. Come talk to us. We can establish a relationship that is ethical, viable, and fair to all parties concerned, secure and sustainable.

These models are so designed such that Organizations can reduce costs, get a superior returns on investments and obtain access to the latest technologies

Arowana Professional Services

Arowana has a wealth of talent and an experienced pool of developers (from Junior Developers to Senior Solution Architects) spanning many technologies and domains as follows.

• Microsoft Practice

• Mobile Applications and Development

• Oracle Technologies

• Java Practice

We also have a very good exposure to the following domains, primarily due to the extensive nature of our involvement in high profile IT projects in these segments:-

• BFSI

• Aviation

• Real Estate and Master Developers

• Telecom Companies

• Manufacturing

• Healthcare

• Government

• Public Sector

• Retail

We additionally have resources (both Functional and Technical) from in the following key areas.

• Oracle E Business Suite

• Hyperion

• Primavera

• Data Warehousing

• Business Intelligence

• Oracle Fusion

• Oracle Communications Data Model

• Oracle Field and Tele-service

Our Professionals are available for short term and long term assignments. Their expertise can be availed remotely from offshore development centres and also on-site.
We also have skills which can be sourced from our ‘Centres of Excellence’ in

• Oracle

• Cloud Computing

• Big Data Analytics

• Testing Services

• Training Services

To know more, please get in touch with Co-ordinates Or you can also write at Email: info@arowanaconsulting.com

Automated reconciliation system

Organization worldwide uses Transaction processing systems with direct client interface to manage receivables. Industries like Telecom and other similar industries with large client bases, offer their client multiple payment options through various channels. These payments flow into the accounts held in various banks. Multiple payment options is a convenience demanded by the customers and more flexible the payment options are, the prospects of retaining the customer and realizing the funds becomes easier, smoothening the overall business cycle.
However difficulties crops up in reconciliation. The transaction systems have to be reconciled with the bank statements. In turn the Bank statements need to be reconciled with the General Ledger.

Features.

• Flexible, scalable that can be tailor made across verticals. Very useful in Telecom/ Insurance/ Banks & Businesses with large client bases.
• Can handle data from disparate systems and bank statements in multiple formats. Data can be brought in from Payment Gateways/ Collection accounts/ Pooled accounts/ Current accounts, deposit accounts and from ERP systems.
• Ability to reconcile reconciliation in a multi-pronged manner – Between two systems or multiple systems.
• Auto match/ Manual/ Force Matching
• Matching of Single Entry/ Multiple Entries.
• Speedy implementation.
• Flexible enough to handle multiple transactions and users at any single point of time.
• Interface with existing and future versions of required modules of Oracle ERP.
• MIS reports as required, for analysis and planning. 

Benefits.

• Speedy Implementation.
• Scalable and can be customized to suit the business model of any organization.
• Exhaustive MIS facilities.
• Will lead to better utilization of funds and customer service

The management of Insider Trading

The management of `Insider Trading' in corporate entities is a global issue, and it is regulated in almost every jurisdiction globally. It is a key element of Corporate Governance and the issue is monitored intricately. Even though the acceptance and giving of gifts is culturally practiced in many countries, disproportionate and overtly generous give-aways tantamount to bribery and therefore close monitoring and disclosure is mandated by many organizations.
In certain industries like Banking and securities trading companies, insider trading is considered to be a criminal offence. Such organizations have compliance departments which monitor all personal transactions of employees, who are bound by the rules to make full disclosure of their personal trading activities.
Arowana has developed an online personal account dealing system for use in Banks and security trading firms. Staff having access to sensitive information about traded companies and who desires to trade for personal benefit will have to go through official channels to obtain approvals before placing any market orders. The system developed by Arowana enables a workflow which will capture details required by the Compliance department and also enable the compliance department to approve or reject any such requests. Similar workflows are also available for exchanging gifts.
The system's inbuilt automatic workflows for submitting the request and obtaining the approvals will enforce the Business rules related to policies for Personal Account Dealing and Gifts & Giveaway. The system will also help in generating reports and dashboards for analyzing and monitoring the activities related to the PAD and Gifts.

Key benefits

• The system will streamline the process of PAD requests, approval, validation and monitoring through a single system, thereby reducing the overall turnaround time and enhancing the compliance requirements.
• It will help meet the stringent regulatory requirements for the Insider Trading.
• Record the giving and receipt of gifts in a timely manner.
• Reports for analysing activities.

Arowana Travel and Logistics Applications - Fly

In the Arowana's suite of Airline products, ATLAS today occupies a proud position. Initially developed for one of the biggest Budget Airlines in the Middle East, the product has generated considerable interest and many airlines are evaluating ATLAS to meet their Business Requirement.

Salient features

• ATLAS is web based solution with wide range of modules to book tickets and receive notifications
• ATLAS is a solution flexible enough to handle multiple traveller categories – Individuals, Corporate and travel agents.
• ATLAS can interface with SITA reservation system ( New upgrades are being planned for interface with additional systems) for booking, listing, pricing and e-ticketing online through Web services
• ATLAS is a comprehensive ticket booking system, which can manage different type of sector wise discount fares
• ATLAS is a solution that has the ability to interface with other travel related tools
• ATLAS is a solution that is user friendly front-end using GUI, thin-client built using modern technologies
• ATLAS is a solution that is an appropriate, customizable, supported, scalable, flexible and evolutionary
• ATLAS is a solution that provides easy future interoperability between internal and to external applications

Product Overview

Above shown figure illustrates the product overview for ATLAS. Following are the highlights (architectural) of ATLAS

• Interface with various reservation system for booking, listing, pricing and e-ticketing online through Web services
• A solution that provides and supports Service Oriented Architecture (SOA).

Design

The Illustrated figure (below) describes the functional design of ATLAS. Following are the functional overviews of ATLAS.

• Dynamic display of best routes
• Seat Selection
• Multiple Payment Modes (Cash, Credit Card, Debit Card, Net Banking)
• Partial, Downgrade and Full cancellation and refund
• Comprehensive notifications and alerts through email and SMS

Technical Architecture

ATLAS will integrate with the following third party application

• Reservation System
• Payment Gateway
• Pricing System
• Partial, Downgrade and Full cancellation and refund
• Departure Control System

Key BenefitsArowana has a long history of association with airlines. We have built up considerable domain expertise around the industry and have implemented ERP systems and several mission critical applications for Airlines. We are quite enthusiastic about the new addition (ATLAS) to the existing suite of products we have for Airlines.

Mystery Shopper Management

Mystery Shoppers Management is a solution developed by Arowana for one of the world’s leading real estate company. This Real Estate Company invests and develops properties, provides property management services and engages in hospitality services.

Problem

This Real Estate Company which is also a Master developer, had developed Malls which were rented out to boutique outfits. With time the shop owners started facing maintenance issues which were reported to the Developer. The Developer then felt the need to develop a system which will manage all customer concerns thereby improving customer (shopper) satisfaction.
Arowana was called on to conduct a study, and develop a tracking system that will help the developer in effectively addressing all reported issues in a time bound manner. The Developers appointed staff would pose as shoppers (mystery shoppers) who would look out for possible issues with a view to rectify the situation in its nascent stage. They also would log in issues and see to it that the issues were getting rectified. This also helped the shoppers experience an ambience that would make them return to the mall repeatedly.
These shopping malls were truly world class, where even celebrities come to shop. The outlets were unique, globally well known brands which needed to maintain a certain class and reputation when it came to customer experience.
The Solution termed as “Mystery Shopper Management” system provided a mechanism for organizing, maintaining, and tracking the resolution of issues that cannot be resolved at the individual level at the retailers level. The approach consists of issue control mechanisms and a well-defined process that helps in identifying, addressing, and prioritizing issues in centralized and secure manner.

Key Features

• Online Shopper Registration and profile management.
• Create/ Amend Observations (Issues)
• Facility for Admin to moderate submitted observations
• Workflow functionality to channelize the observation between Agent (Shopper), Moderators and Department (Resolution owner)
• Resolution Tracking and Reporting.

Key Benefits

• Reduce noise so and focus on the real issues
• Observations being scrutinized and classified as Noise or Passed.
• Focus on real issues and reduce the number of issues.
• Track progress toward remediation.
• Track progress made toward fixing issues by evaluating each open issue and classifying it as fixed, in progress, noise, or passed
• Show positive results
• Classifying issues also helps in demonstrating commitment and showing positive results 

Technologies Used

• Microsoft ASP.NET 4.0 Framework
• Telerik Web Control Toolkit 2011
• Sql server 2008
• C#.Net
• Microsoft Enterprise Practices Library 4.0

 Process Flow

Arowana Center of Excellence

 

Center of Excellence

A Centre of Excellence is often described as a core facility which provides leadership, fosters best practices and implements a continuous improvement process for a practice. The vision is to ensure that the facility provides the best possible service in an efficient manner, keeping with the changing dynamics and improvements happening in the practice space – all to ensure that an Organization remains competitive. The CoE will ultimately benefit from the lesson’s learned and pass on the experience and improved benefits to the customer.

Oracle

The Oracle COE focuses on the following for all Oracle products

• Consulting
• Implementation
• Training
• Health Checks
• Roll outs
• Upgrades

Click here to learn more 

 

Hyperion

Hyperion is an Oracle Product. However due to its importance and the fact that it is becoming a very vital tool for Business Analytics and MIS, we have spun it off as a separate practice which covers the following

• Hyperion Practice
• Hyperion Planning

Click here to learn more 

 

Cloud Computing

We provide reliable, failsafe and secure cloud computing services at par with the best in the industry. We offer several flexible and scalable engagement models.

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Big Data Analytics

Companies are inundated with Data every day. How does this data matter? What can be derived from this data? Can it help Companies to understand more about their Customers and themselves?

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Testing

Our Testing CoE covers a comprehensive range of testing Covering Manual and Automated testing, including specialised services to test in emerging technology platforms.

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Training

The Training given by us covers a wide area within our Practices and Centres of Excellence. Training is given only by our Consultants and Senior team members who have hand on experience with the subject. These consultants would have typically put in many man years of actual practice and so they are in a better position to impart very practical training with a ‘hands-on’ approach.

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Enterprise Application Integration

Our EAI practice helps you to enable organized sharing of data and business process among connected applications or data services in an enterprise.

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Application Development

Our CMMI Compliant Application Development and Management CoE, helps you in New Product Engineering, covering all services is a PMLC. Besides our existing range of Products and Solutions are very specific and work across platforms and databases.

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Mobile Application Development

Our Mobile Application Development Team is multi-purpose cross platform enabled well versed in all mobile application technologies. They have developed very useful tools for Stock Exchanges, retail and Hospitality Verticals in iOS, Blackberry OS, Windows and Android technologies.

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